Amazon is hiring candidates for the role of CS Quality and Training Manager for multiple locations like Pune, Mumbai, Hyderabad, Delhi (India). The complete details about Amazon Hiring are as follows.
Job Position: Amazon CS Quality and Training Manager
Job Location: Pune, Mumbai, Hyderabad, Delhi (India)
Salary Package: As per Company Standards
Job Id: 2706212
Required Skills and Qualifications:
BASIC QUALIFICATIONS
– 5+ years of program or project management experience
– Experience using data and metrics to determine and drive improvements
– Expertise in program strategy, end to end delivery, and communicating results to senior leadership
– Experience working cross functionally with non-tech teams
– 5+ years of working with external suppliers experience
PREFERRED QUALIFICATIONS
– 5+ years of driving process improvements experience
– Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Job Description and Responsibilities:
– Support the overall quality program and auditing process to develop, compile and distribute standardized reports to ensure work is performed and results are achieved in accordance to Amazon policies, procedures and philosophy
– Leverage available data sources to monitor existing metrics, develop and propose new metrics and generate innovative ways to analyze, evaluate and measure vendor performance
– Provide clear insight into performance drivers and the levers which impact performance (data analytics, regression analysis, root cause analysis and development of corrective actions)
– Facilitate Knowledge sharing & benchmarking among partners to draw upon best practices to boost synergy & expertise
– Partner with GO sites and India Network to strengthen diagnostics & in-sighting capabilities with a view to sharpening Root Cause Analysis (RCA)
– Lead weekly quality calibrations to ensure consistency and continuity across the GO partner network specific
– Provide day-to-day support, guidance and insights to real-time quality issues, escalations and emerging trends
– Work closely with the IN Quality & Training teams to enable parity in training content and process to deliver world class customer experience and reduce time to proficiency
– Lead projects across GO sites and network in areas of defect reduction and customer experience
Apply Link: Click Here To Apply for the Amazon CS Quality and Training Manager Role. (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds as a process of hiring at Amazon
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